For Emergency Assistance

If you require emergency medical treatment while abroad contact our appointed emergency assistance service is Northcott Global Solutions Ltd. (NGS).

Telephone: +44 (0)203 137 9794

Back up Mobile: +44 (0)7785 627 433

Email: ops@northcottglobalsolutions.com

To Make a Travel Insurance Claim

Our appointed Claims Handler is Gallagher Bassett.

The fastest and simplest way to make a claim is by using our online claims system: www.submitaclaim.co.uk/voyager

Alternatively, you can request the appropriate claim form by contacting Gallagher Basset by:

Telephone: +44 (0)1702 841 003

Email: VoyagerClaims@csal.co.uk

Website: www.csal.co.uk

Please quote Voyager Protect 2025/26 to request appropriate claim form.

Address:

You can also contact them by post:

Accident & Health Division Gallagher Bassett

Gallagher Bassett

48 Felaw Street

Ipswich

IP2 8PN

United Kingdom

When to Contact:

You should contact the claims handlers as soon as you become aware of any circumstances likely to give rise to a travel insurance claim.

Follow these steps to ensure your claim is processed smoothly and efficiently. If you have any questions, don't hesitate to reach out to the Gallagher Basset team for assistance.

If you need to contact us about anything else, please click here to go the contact us page.